Acceptance of Terms

By accessing or using this website and our services, you agree to be bound by the following Terms and Conditions (“Terms”). These Terms constitute a legal agreement between you (hereinafter referred to as “Client”, “you”, or “your”) and AcraBiz Pte. Ltd. (hereinafter referred to as “AcraBiz”, “we”, “us”, or “our”).

Please read them carefully before making a purchase. If you do not agree to these Terms, please do not use our website or services.

Scope of Services

AcraBiz provides corporate services including incorporation, company secretarial, employment pass applications, accounting, and other business support solutions (collectively, the “Services”). The specific Services purchased are those selected and paid for via our website or as confirmed in writing.

We rely solely on the accuracy and completeness of the information and documents you provide. You are responsible for all decisions made based on our guidance. We are not liable for any misinterpretation or application of our advice.

Use of Services

You agree to use our Services lawfully and not for any fraudulent or prohibited purposes. We reserve the right to refuse or terminate services if we believe your request violates any law, regulation, or our internal policies.

Client Responsibilities

You are responsible for:

• Providing accurate and complete information;
• Responding to our requests in a timely manner;
• Ensuring that all documents you provide are authentic and complete.
• We are not liable for delays or errors caused by missing, inaccurate, or late information from your side.

Fees and Payment

All service fees are displayed on our website or shared with you in writing. Payment must be made in full before we begin processing your order, unless otherwise agreed. Prices exclude GST and disbursements, which will be billed separately where applicable.

Additional charges may apply for urgent requests, third-party fees, or extra work outside the original scope. You agree to pay such amounts upon notification.

Refund and Cancellation Policy

You may cancel services before we begin processing them. Refunds for prepaid services will be considered on a case-by-case basis and may be subject to administrative fees or deductions for costs incurred.

No refunds will be given if:

• Services have already commenced or been completed;
• You fail to provide the necessary information;
• You breach these Terms;
• You cancel after a billing cycle starts;
• Delays are caused by you;
• You don’t request a refund in writing within 7 business days of termination.

Confidentiality

Both parties agree to keep each other’s confidential information private, except when legally required to disclose or where consent has been given. We may retain copies of your data if required by law.

Personal Data Protection

By using our services, you consent to our collection, use, and disclosure of your personal data in accordance with Singapore’s Personal Data Protection Act (PDPA). Your data will be used solely for purposes related to service delivery, compliance, or legal obligations. You confirm that you have obtained necessary consent from any individuals whose personal data you provide to us.

Intellectual Property

All content and deliverables produced by AcraBiz remain our property unless otherwise agreed. You are granted a non-exclusive license to use the materials strictly for the purpose they were delivered.

Limitation of Liability

To the fullest extent allowed by law, our liability is limited to the total amount of fees paid by you for the service in question. We are not liable for indirect, incidental, or consequential damages.

Termination

We may terminate services at any time due to breach of these Terms, insolvency, security concerns, or compliance risks. Upon termination:

• All unpaid amounts become immediately due;
• You may request a data handover (at your cost);
• No refunds apply unless stated above.

Governing Law & Dispute Resolution

These Terms are governed by the laws of Singapore. In case of disputes, parties agree to resolve them first via mediation through the Singapore Mediation Centre. If unresolved, disputes will be settled through arbitration at the Singapore International Arbitration Centre (SIAC).

Miscellaneous

These Terms may be updated at any time. Continued use of the site means you accept the updated terms.

• No waiver of rights unless stated in writing.
• If any clause is invalid, the remainder still applies.
• No third-party shall have rights under these Terms.

Contact Us

Please submit a request to exercise a legal right concerning your personal data or an enquiry if you have a question or complaint about handling your personal data.

Email: info@acrabiz.com

You may also contact us at the following postal address:

AcraBiz Pte. Ltd.
192 Waterloo Street
06-08 Skyline
Singapore 187966

By agreeing or completing a purchase, you confirm that you have read, understood, and accepted these Terms and Conditions.